Customer Terms of Service

US.legal-hotline.com · Effective Date: June 5, 2026

These Customer Terms of Service (“Terms”) apply when you access or use US.legal-hotline.com, call our hotline, use our AI-assisted legal information service, submit an intake, make a booking, pay a booking and administration fee, or otherwise use the services offered through US.legal-hotline.com.

US.legal-hotline.com is operated by Platfirm AI Pty Ltd, trading as CabRank and/or US Legal Hotline (“CabRank”, “US Legal Hotline”, “we”, “us”, or “our”).

Please read these Terms carefully before using the service. By using the website, calling the hotline, submitting your details, making a booking, or paying the booking and administration fee, you agree to these Terms.

1. Definitions

In these Terms:

“CabRank”, “US Legal Hotline”, “we”, “us”, and “our” mean Platfirm AI Pty Ltd, trading as CabRank and/or US Legal Hotline.

“Customer” means a person who pays CabRank for booking, intake, AI legal information, administration, and appointment coordination services.

“Caller” means a person who contacts the hotline, whether or not they pay the booking and administration fee.

“User” means any person who uses the website, hotline, AI system, booking system, or related services.

“Participating Lawyer” means an independent lawyer who has agreed to participate in the CabRank platform.

“Prospective client” means a person who consults with a Participating Lawyer about the possibility of forming a lawyer-client relationship.

“Client” means a person whom a Participating Lawyer has agreed to represent under a separate lawyer-client engagement.

2. What US Legal Hotline Does

US Legal Hotline provides AI-assisted legal information, intake, triage, appointment booking, administration, and coordination services.

We help people who need legal assistance connect with independent Participating Lawyers who have agreed to accept bookings through the platform.

US Legal Hotline is not a law firm. CabRank does not practise law. CabRank does not provide legal advice. Legal advice can only be provided by an independent lawyer licensed in the relevant jurisdiction.

3. The $195 Booking and Administration Fee

The fee charged to Customers is a booking, intake, AI legal information, administration, and appointment coordination fee.

The current fee is US$195, unless a different amount is displayed at the time of booking.

The $195 fee is paid to CabRank.

The $195 fee is:

1. not a lawyer’s fee;
2. not an attorney fee;
3. not a legal retainer;
4. not a trust-account payment;
5. not paid to any Participating Lawyer;
6. not held by CabRank on behalf of any Participating Lawyer;
7. not shared with any Participating Lawyer; and
8. not a payment for ongoing legal representation.

The fee covers CabRank’s services, including some or all of the following:

1. AI-assisted legal information;
2. intake and matter triage;
3. collection of relevant appointment information;
4. administrative processing;
5. appointment coordination;
6. routing to a Participating Lawyer where suitable and available;
7. transmission of relevant appointment information to the Participating Lawyer;
8. reminders and follow-up administration; and
9. access to the CabRank booking system.

4. The Initial Lawyer Consultation

Participating Lawyers pay CabRank a flat subscription fee to access and participate in the platform.

As part of their contractual arrangement with CabRank, Participating Lawyers agree to provide one initial consultation of up to one hour at no further charge to eligible Customers booked through the platform.

The Participating Lawyer is not paid by CabRank from your $195 fee.

The initial lawyer consultation is provided by the Participating Lawyer independently and under the lawyer’s own professional obligations.

CabRank does not control the lawyer’s:

1. professional judgment;
2. legal advice;
3. conflict-check process;
4. decision whether to accept you as a client;
5. legal strategy;
6. ongoing fees;
7. engagement terms; or
8. handling of your matter.

The initial consultation may include preliminary legal advice, general assessment of your situation, discussion of options, explanation of next steps, and discussion of possible ongoing representation.

Unless expressly agreed with the Participating Lawyer, the initial consultation does not include court attendance, document drafting, negotiations, representation, urgent filings, or ongoing legal work.

5. No Automatic Lawyer-Client Relationship

No lawyer-client relationship is created between you and CabRank.

You do not become a client of CabRank because CabRank is not a law firm and does not provide legal advice.

You do not become a client of any Participating Lawyer merely because you:

1. use the website;
2. call the hotline;
3. use the AI system;
4. submit an intake;
5. pay the booking and administration fee;
6. receive an appointment booking; or
7. receive an intake summary or other administrative support from CabRank.

You may become a prospective client of a Participating Lawyer when you consult with that lawyer about possible representation.

You become a client of a Participating Lawyer only if that lawyer agrees to represent you, subject to conflict checks, professional obligations, engagement terms, and applicable law.

6. No Guaranteed Ongoing Representation

Using US Legal Hotline does not guarantee that any Participating Lawyer will agree to act for you after the initial consultation.

After the initial consultation, any ongoing legal work is entirely between you and the Participating Lawyer.

The Participating Lawyer may offer to act for you, decline to act, request further information, provide a quote, propose engagement terms, or explain that your matter is not suitable for that lawyer.

If you choose to retain the Participating Lawyer after the initial consultation, you must enter into a separate engagement agreement directly with that lawyer. CabRank is not a party to that agreement.

CabRank receives no percentage of any legal fees if you later retain the Participating Lawyer. CabRank receives no success fee, referral commission, or share of the Participating Lawyer’s legal fees.

7. No Legal Advice From CabRank or the AI System

The AI system and CabRank staff provide legal information, intake assistance, triage, routing, booking, and administrative support.

They do not provide legal advice.

Legal information is general information about legal topics, legal processes, possible options, risks, and next steps.

Legal advice is advice about what you should do in your specific circumstances. Legal advice can only be provided by a licensed lawyer.

You should not rely on information provided by the AI system, website, hotline, or CabRank staff as a substitute for advice from a licensed lawyer.

8. Availability of Participating Lawyers

We aim to connect Customers with Participating Lawyers where suitable and available.

However, lawyer availability is not guaranteed.

Availability may depend on:

1. your location;
2. the state where your matter arises;
3. the area of law;
4. urgency;
5. court dates or deadlines;
6. conflict checks;
7. lawyer availability;
8. lawyer licensing;
9. regulatory restrictions; and
10. other operational or legal factors.

If we cannot arrange a suitable initial consultation after accepting your booking, our refund or rebooking policy will apply.

9. Matching and Routing

CabRank may route or match Callers and Customers to Participating Lawyers based on factors including:

1. state or jurisdiction;
2. area of law;
3. urgency;
4. court date or deadline;
5. lawyer availability;
6. lawyer subscription status;
7. language or communication needs;
8. conflict information;
9. geographic relevance;
10. practice area;
11. appointment availability; and
12. other operational or suitability criteria.

Participating Lawyers pay CabRank a flat subscription fee to participate in the platform.

CabRank does not receive payment from Participating Lawyers based on:

1. the value of your matter;
2. the amount of legal fees charged;
3. whether you retain the lawyer;
4. the outcome of your matter;
5. any settlement amount;
6. any court result; or
7. any ongoing representation.

Unless expressly stated, CabRank does not certify, endorse, guarantee, or recommend any Participating Lawyer as the “best” lawyer for your matter.

10. Your Responsibilities

You agree to provide accurate and complete information when using the service.

You agree not to provide false, misleading, abusive, unlawful, or intentionally incomplete information.

You are responsible for:

1. attending scheduled appointments;
2. responding to reasonable requests for information;
3. telling CabRank and the Participating Lawyer about any urgent deadlines;
4. disclosing court dates, limitation periods, hearings, warrants, filing deadlines, or other time-sensitive issues;
5. ensuring your contact details are accurate;
6. checking messages and reminders; and
7. deciding whether to retain a lawyer after the initial consultation.

You should not delay seeking legal advice because you have contacted US Legal Hotline.

11. Urgent Matters and Emergencies

US Legal Hotline is not an emergency service.

If your matter involves immediate danger, risk of harm, arrest, violence, abuse, self-harm, child safety, or other emergency circumstances, you should contact emergency services or an appropriate crisis service immediately.

If your matter involves an urgent legal deadline, court appearance, limitation period, immigration deadline, eviction, arrest, protective order, or other time-sensitive issue, you should seek urgent advice from a licensed lawyer immediately.

We do not guarantee that we can arrange an appointment before any deadline.

12. Refunds and Rebooking

The $195 fee is a booking, intake, AI legal information, administration, and appointment coordination fee.

If we are unable to arrange an initial consultation with a Participating Lawyer after accepting your booking, we may, at our option, offer you:

1. a rebooking;
2. an alternative Participating Lawyer;
3. a credit; or
4. a refund.

If a Participating Lawyer cancels or fails to attend the scheduled consultation, we will use reasonable efforts to rebook you with the same lawyer or another Participating Lawyer. If we cannot reasonably do so, we may offer a refund.

If you miss your appointment, provide incorrect contact details, fail to respond, cancel late, or are unavailable at the scheduled time, your fee may not be refundable.

If your matter is unsuitable for the platform, outside the states or practice areas we currently service, or cannot be handled due to conflict, licensing, regulatory, or practical reasons, we may decline or cancel the booking and may provide a refund or rebooking depending on the circumstances.

Refund decisions may also be affected by payment processor rules, chargeback rules, consumer law, and applicable state law.

Nothing in these Terms limits any non-waivable refund, chargeback, or consumer rights you may have under applicable law.

13. Call Transcripts

We do not record calls.

We may generate a written transcript, intake note, or summary of your call for the limited purpose of providing the service.

This may include:

1. understanding your legal enquiry;
2. identifying the relevant area of law;
3. identifying the relevant state or jurisdiction;
4. assessing urgency, court dates, deadlines, or appointment needs;
5. helping route you to a suitable Participating Lawyer;
6. preparing an accurate intake summary for the Participating Lawyer;
7. arranging, confirming, or managing your appointment;
8. providing customer support; and
9. maintaining a short-term administrative record of the booking.

Call transcripts, intake notes, and summaries are used to assist with intake, booking, appointment coordination, and accurate handover to a Participating Lawyer.

We do not use call transcripts for AI model training, general marketing, unrelated analytics, or unrelated business purposes.

We do not keep call transcripts for longer than reasonably necessary for intake, booking, handover to a Participating Lawyer, customer support, dispute handling, legal compliance, and ordinary administration.

Where practical, we may delete, de-identify, or minimise transcripts after they are no longer reasonably required for those purposes.

Although calls are not recorded, you should not provide more sensitive information than is reasonably necessary for us to understand your enquiry and arrange the initial lawyer consultation.

14. Use of AI

We use AI systems to assist with legal information, intake, classification, triage, summarisation, appointment routing, quality assurance, and administration.

AI outputs may be incomplete, inaccurate, outdated, or unsuitable for your specific circumstances.

AI does not replace a lawyer. AI does not provide legal advice. AI does not create a lawyer-client relationship.

We may use AI to summarise your matter and provide information to a Participating Lawyer for the purpose of arranging or preparing for your initial consultation.

We do not use call transcripts to train AI models.

15. Privacy

Our collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy.

By using the service, you agree that we may collect and use your information as described in the Privacy Policy, including sharing relevant intake and booking information with Participating Lawyers for the purpose of arranging and conducting your initial consultation.

16. Communications

You agree that we may contact you by phone, SMS, email, or other electronic means about your enquiry, booking, payment, appointment, reminders, follow-up, refunds, service updates, and related matters.

You are responsible for ensuring that your contact details are accurate and that you can receive communications from us and from Participating Lawyers.

17. Participating Lawyers Are Independent

Participating Lawyers are independent professionals.

They are not employees, partners, agents, or representatives of CabRank unless expressly stated in writing.

Each Participating Lawyer is solely responsible for their own:

1. licensing;
2. professional conduct;
3. legal advice;
4. conflict checks;
5. engagement terms;
6. fees;
7. confidentiality obligations;
8. trust accounting;
9. insurance;
10. client communications; and
11. compliance with applicable law and bar rules.

CabRank is not responsible for legal advice provided by Participating Lawyers or for any ongoing legal services you agree to purchase from them.

18. No Guarantee of Outcome

We do not guarantee that:

1. your matter will be resolved;
2. a Participating Lawyer will agree to act for you;
3. you will obtain a particular legal outcome;
4. you will avoid penalties, liability, charges, proceedings, or costs;
5. your matter is suitable for any particular Participating Lawyer;
6. any information provided by the AI system will be complete or correct for your circumstances;
7. a lawyer will be available in your state or practice area;
8. you will receive a particular strategy or recommendation; or
9. the initial consultation will result in ongoing representation.

19. Website Content

Website content is provided for general information only.

It may not be current, complete, or applicable to your state or circumstances.

Laws vary by state and change over time.

You should obtain advice from a licensed lawyer before acting or failing to act based on any legal information.

20. Payment Processing

Payments may be processed by third-party payment processors.

We do not control all aspects of payment processing and are not responsible for all acts, omissions, delays, errors, or policies of third-party processors.

You agree to provide accurate payment information and authorise the applicable charge.

21. Prohibited Use

You must not use the service to:

1. submit false or misleading information;
2. impersonate another person;
3. harass, threaten, abuse, or harm others;
4. interfere with the operation of the website or hotline;
5. attempt to reverse engineer or misuse our AI systems;
6. upload malware or harmful code;
7. violate law or the rights of others;
8. seek assistance for fraudulent or unlawful purposes;
9. misuse appointment bookings;
10. abuse Participating Lawyers or staff; or
11. misuse the service in any way.

We may refuse, suspend, or terminate access to the service if we believe these Terms have been breached.

22. Limitation of Liability

To the maximum extent permitted by law, CabRank is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of opportunity, loss of data, legal consequences, or loss arising from your use of or inability to use the service.

To the maximum extent permitted by law, CabRank’s total liability arising out of or relating to the service is limited to the amount you paid to CabRank for the booking giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited.

23. Disclaimer of Warranties

The service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, reliability, availability, merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, secure, timely, or suitable for your matter.

24. State-Specific Rules

Legal-services regulation varies by state.

We may modify, restrict, suspend, or decline services in particular states or for particular matter types to comply with applicable law, professional rules, bar requirements, lawyer-referral rules, advertising rules, consumer-protection rules, call-transcript rules, privacy laws, or other legal requirements.

State-specific terms may apply and will prevail to the extent of any inconsistency with these Terms.

25. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, except to the extent that applicable federal law or the mandatory laws, consumer-protection laws, privacy laws, professional-responsibility rules, lawyer-advertising rules, lawyer-referral rules, or legal-services regulations of another U.S. state apply and cannot lawfully be excluded.

Nothing in these Terms limits any non-waivable rights you may have under the laws of the state where you reside, where the relevant legal matter arises, or where the Participating Lawyer is licensed.

Before commencing formal proceedings, you agree to contact us and give us a reasonable opportunity to resolve the issue, unless applicable law gives you the right to proceed sooner.

26. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on the website with a new effective date.

Your continued use of the service after updated Terms are posted means you accept the updated Terms.

27. Contact

Questions about these Terms may be sent to:

CabRank / US Legal Hotline
Legal Entity: Platfirm AI Pty Ltd
Email: admin@platfirm.ai
Address: Level 17 & 18, International Tower 3, 300 Barangaroo Avenue, Sydney NSW 2000, Australia
Website: US.legal-hotline.com