This Privacy Policy explains how Platfirm AI Pty Ltd collects, uses, shares, stores, and protects personal information when you use Legal Hotline in the United States.
It applies to us.legal-hotline.com, the United States Legal Hotline phone service, booking forms, callback requests, SMS, email, and related services.
We may collect:
You may choose to provide sensitive information about matters such as criminal allegations, immigration status, health, family violence, employment disputes, children, finances, or other private circumstances. Please only provide information that is reasonably necessary for us to understand your enquiry.
Unless we tell you otherwise at the start of a call, we do not retain audio recordings of calls.
We may create and retain transcripts, summaries, classifications, and call metadata. These are used to provide the service, identify the area of law and jurisdiction, help connect you with an attorney if requested, improve quality, manage disputes, and meet legal obligations.
If we record audio in the future, we will give notice before recording.
We use personal information to:
Your enquiry may be processed by AI systems to generate responses, transcripts, summaries, classifications, and operational notes.
We do not permit AI providers to use your identifiable legal enquiry to train public models unless we expressly tell you and obtain any required consent.
AI outputs may be inaccurate or incomplete and should not be treated as legal advice.
We may share information with:
We do not sell personal information for money.
We do not knowingly sell or share personal information for cross-context behavioral advertising.
Payments are processed by Stripe or another payment provider.
We do not store your full card number, CVV, or banking credentials.
We use cookies and similar technologies for security, session management, website functionality, analytics, and service improvement.
Where required, we provide cookie controls or opt-out mechanisms.
We keep personal information only for as long as reasonably needed for the purposes described in this policy.
Indicative retention periods:
We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No online or telecommunications system is completely secure.
Depending on your state, you may have rights to:
To exercise rights, email privacy@legal-hotline.com.
For California residents, this section is intended to address the California Consumer Privacy Act as amended by the CPRA.
In the past 12 months, we may have collected the following categories of personal information:
We use this information for the purposes described in this policy.
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioural advertising. We do not knowingly sell or share personal information of users under 16.
California residents may request access, deletion, correction, opt-out of sale/share, limitation of sensitive personal information, and non-discrimination.
Legal Hotline is not directed to children under 13.
We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information, contact us.
Platfirm AI Pty Ltd is based in Australia. Your information may be processed in Australia, the United States, Canada, the United Kingdom, and other countries where our providers operate.
Privacy laws in those countries may differ from the laws in your state.
Communications with Legal Hotline, the AI assistant, or Platfirm AI Pty Ltd are not attorney-client communications and may not be privileged.
If you later communicate directly with an attorney who agrees to advise or represent you, those communications may be governed by that attorney’s professional duties and applicable privilege rules.
To exercise privacy rights or make a complaint, contact:
Platfirm AI Pty Ltd
ABN 24 679 859 744
Email: privacy@legal-hotline.com
We may need to verify your identity before responding.