Privacy Policy

United States · Last updated: 12 June 2026

1. About this policy

This Privacy Policy explains how Platfirm AI Pty Ltd collects, uses, shares, stores, and protects personal information when you use Legal Hotline in the United States.

It applies to us.legal-hotline.com, the United States Legal Hotline phone service, booking forms, callback requests, SMS, email, and related services.

2. Information we collect

We may collect:

• name;
• phone number;
• email address;
• state, city, ZIP code, or general location;
• area of law;
• urgency;
• matter description;
• court dates, hearing dates, agency deadlines, or other legal deadlines you choose to provide;
• information contained in call transcripts, chat transcripts, forms, SMS, emails, or booking requests;
• attorney consultation preferences;
• payment status and transaction metadata;
• IP address, browser, device, pages viewed, referral source, cookies, and analytics data.

You may choose to provide sensitive information about matters such as criminal allegations, immigration status, health, family violence, employment disputes, children, finances, or other private circumstances. Please only provide information that is reasonably necessary for us to understand your enquiry.

3. Audio recordings and transcripts

Unless we tell you otherwise at the start of a call, we do not retain audio recordings of calls.

We may create and retain transcripts, summaries, classifications, and call metadata. These are used to provide the service, identify the area of law and jurisdiction, help connect you with an attorney if requested, improve quality, manage disputes, and meet legal obligations.

If we record audio in the future, we will give notice before recording.

4. How we use information

We use personal information to:

• provide legal information through the AI assistant;
• identify your jurisdiction and area of law;
• generate summaries and classifications;
• send SMS or email confirmations;
• arrange attorney callbacks or paid consultations;
• provide information to attorneys who may be able to assist you;
• process payments and refunds;
• improve service quality, safety, accuracy, and reliability;
• detect fraud, abuse, or misuse;
• comply with law;
• respond to privacy, legal, and support requests.

5. AI processing

Your enquiry may be processed by AI systems to generate responses, transcripts, summaries, classifications, and operational notes.

We do not permit AI providers to use your identifiable legal enquiry to train public models unless we expressly tell you and obtain any required consent.

AI outputs may be inaccurate or incomplete and should not be treated as legal advice.

6. Who we share information with

We may share information with:

• independent attorneys or law firms, where you ask to be connected or book a consultation;
• telecommunications, SMS, email, hosting, database, analytics, speech-to-text, text-to-speech, AI, security, and payment providers;
• professional advisers, insurers, and dispute-resolution providers;
• regulators, courts, law enforcement, or government bodies where required or permitted by law;
• successors or purchasers if our business is restructured, sold, or transferred.

We do not sell personal information for money.

We do not knowingly sell or share personal information for cross-context behavioral advertising.

7. Payment information

Payments are processed by Stripe or another payment provider.

We do not store your full card number, CVV, or banking credentials.

8. Cookies and analytics

We use cookies and similar technologies for security, session management, website functionality, analytics, and service improvement.

Where required, we provide cookie controls or opt-out mechanisms.

9. Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy.

Indicative retention periods:

• enquiry transcripts and summaries: up to 24 months unless needed longer for legal, safety, dispute, or compliance reasons;
• booking and payment records: up to 7 years;
• attorney matching records: up to 7 years;
• technical logs: usually up to 12 months;
• de-identified analytics: indefinitely.

10. Security

We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No online or telecommunications system is completely secure.

11. United States state privacy rights

Depending on your state, you may have rights to:

• know or access personal information we hold about you;
• correct inaccurate personal information;
• delete personal information, subject to exceptions;
• obtain a portable copy of personal information;
• opt out of sale, sharing, targeted advertising, or certain profiling;
• limit the use of sensitive personal information;
• appeal a privacy decision;
• not be discriminated against for exercising privacy rights.

To exercise rights, email privacy@legal-hotline.com.

12. California privacy notice

For California residents, this section is intended to address the California Consumer Privacy Act as amended by the CPRA.

In the past 12 months, we may have collected the following categories of personal information:

• identifiers, such as name, phone number, email address, IP address;
• customer records, such as booking and payment metadata;
• protected classification information if you choose to provide it in your enquiry;
• commercial information, such as services requested;
• internet or network activity, such as pages viewed and device data;
• geolocation at a general level, such as state or city;
• audio, electronic, or similar information, such as call transcripts or messages;
• professional or employment information if relevant to your matter;
• sensitive personal information if you choose to disclose it;
• inferences used for routing, classification, or service improvement.

We use this information for the purposes described in this policy.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioural advertising. We do not knowingly sell or share personal information of users under 16.

California residents may request access, deletion, correction, opt-out of sale/share, limitation of sensitive personal information, and non-discrimination.

13. Children

Legal Hotline is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information, contact us.

14. International processing

Platfirm AI Pty Ltd is based in Australia. Your information may be processed in Australia, the United States, Canada, the United Kingdom, and other countries where our providers operate.

Privacy laws in those countries may differ from the laws in your state.

15. Attorney-client privilege

Communications with Legal Hotline, the AI assistant, or Platfirm AI Pty Ltd are not attorney-client communications and may not be privileged.

If you later communicate directly with an attorney who agrees to advise or represent you, those communications may be governed by that attorney’s professional duties and applicable privilege rules.

16. Privacy requests

To exercise privacy rights or make a complaint, contact:

Platfirm AI Pty Ltd
ABN 24 679 859 744
Email: privacy@legal-hotline.com

We may need to verify your identity before responding.